If you own a small business, you should be looking for every competitive advantage you can get your hands on. A simple to implement way to gain an edge over competitors of any size is to use a virtual SOHO PBX solution. Such a system helps make a company come across larger than reality through the use of some incredibly innovative features.
For starters, an Internet based telephone system uses a virtual receptionist, also known as an auto attendant, very similar to the system used by big businesses. This feature answers and directs automatically, received calls so they end up at the proper employee or area.
Rules for call answering allow you to establish how calls are routed, and are very flexible. You can route inbound calls to voice mail, different extensions or totally different phone numbers based on a set of rules you configure. These include the time of day, the day of the week, and even the location the call originated at.
You can also establish a call queue, which can put callers in a holding pattern until the next person is available to take the call. You can configure what is heard by the caller as they are waiting, such as music, or a pre-recorded message. Call queuing makes sure that calls are answered as swiftly and efficiently as practical.
A full featured voicemail service is included that lets incoming calls to be answered with professional greetings and messages that are left in individual mailboxes. Notification can be sent when you receive a new message, and you can even get the voice mail as an email attachment, allowing you to quickly handle the issue.
Multiple telephone extensions allow you to quickly send inbound calls to the right employee. This helps with giving your company the impression of having multiple departments with multiple employees. Extensions can be added as you need them, allowing for simple and affordable telephone solution expansion.
When using a virtual telephone solution, you have the option of a local phone number, a toll free number, or both. Though the toll free option will not be more expensive to use, it does help to give your small company the feel of a larger business.
The above are some of the benefits provided by a virtual small business PBX solution that help make your small business come across to the customers to be bigger than it really is. Make use of an inexpensive, simple to use online phone service and see how its tremendous features will help with the effort to improve your company’s bottom line.
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